Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review

Andreas Györy, Anne Cleven, Falk Uebernickel and Walter Brenner
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Andreas Györy: University of St. Gallen, Switzerland
Anne Cleven: A² Research and University of St. Gallen, Switzerland
Falk Uebernickel: University of St. Gallen, Switzerland
Walter Brenner: University of St. Gallen, Switzerland

International Journal of IT/Business Alignment and Governance (IJITBAG), 2012, vol. 3, issue 1, 63-78

Abstract: During the last decades information technology (IT) management has changed. Starting from being a costly and rare resource, IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). The authors aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. They also evaluate the adaptability of the different types of this concept to the most recent developments in IT management.

Date: 2012
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