Continuous Business Case Usage in the Context of a Strategic IT Enabled Investment at Rabobank

Kim Maes, Steven De Haes, Wim Van Grembergen, Tim Huygh and Jos Maaswinkel
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Kim Maes: Antwerp Management School, University of Antwerp, Antwerp, Belgium
Steven De Haes: University of Antwerp - Antwerp Management School, Antwerp, Belgium
Wim Van Grembergen: Antwerp Management School, University of Antwerp, Antwerp, Belgium
Tim Huygh: Antwerp Management School, University of Antwerp, Antwerp, Belgium
Jos Maaswinkel: Rabobank International Direct Banking, Utrecht, Netherlands

International Journal of IT/Business Alignment and Governance (IJITBAG), 2017, vol. 8, issue 1, 48-64

Abstract: It has been argued that optimal value creation from IT enabled investments requires a business case that is used throughout the entire investment lifecycle, as opposed to an approach that terminates when the investment is formally approved. This approach requires a rational transformation in the perspective on business cases in which they need to become a living document that is frequently updated and matures along the investment. This study presents the business case process for a strategic IT enabled investment at Rabobank. The case site was specifically selected for being a high-performer in the area of continuous business case usage. This case study shows how a high-performer operating in an IT intensive industry makes use of a continuous business case approach during a strategic IT enabled investment and the benefits they perceive from it.

Date: 2017
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