System Frame Erasure Rate and its Relationship to Perceived Call Quality in a Wireless Network: A Quantitative Investigation

Mike Irizarry and Mary Lind
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Mike Irizarry: US Cellular, Chicago, IL, USA
Mary Lind: North Carolina Agricultural and Technical State University, Greensboro, NC, USA

International Journal of Interdisciplinary Telecommunications and Networking (IJITN), 2013, vol. 5, issue 4, 21-52

Abstract: This study demonstrates the relationship between customer perceptions of call quality and actual, objective call quality. This is important because the wireless industry invests substantially in network assets in the hopes of adding new wireless subscribers and retaining existing wireless subscribers. This research has contributed to a deeper understanding of the call quality / customer perception relationship demonstrating the need for wireless service providers to continually improve the network quality to increase customer satisfaction and customer loyalty.

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jitn00:v:5:y:2013:i:4:p:21-52

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