The Impact of Information Systems on Project Success in a Hybrid Work Environment: Evidence From the World's Largest Consulting Firm

Marko Samardzic, Teodora Vuckovic, Danijela Ciric Lalic, Iztok Palcic and Ugljesa Marjanovic
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Marko Samardzic: University of Novi Sad, Serbia
Teodora Vuckovic: University of Novi Sad, Serbia
Danijela Ciric Lalic: University of Novi Sad, Serbia
Iztok Palcic: University of Maribor, Slovenia
Ugljesa Marjanovic: University of Novi Sad, Serbia

International Journal of Information Technology Project Management (IJITPM), 2025, vol. 16, issue 1, 1-24

Abstract: This study investigated the impact of information systems (IS) success on Project Success (PS) within hybrid and remote work environments, drawing empirical evidence from the world's largest consulting firm. By integrating the DeLone and McLean IS success model with established PS frameworks, the research examined how IS components—system quality, user satisfaction, and use/intent to use—influence key PS dimensions: project management success, impact on the team, impact on the customer, and project investment success. Data from 198 employees were analyzed using structural equation modeling, confirming all hypothesized relationships. Results revealed that IS net benefits significantly enhance PS across all dimensions, while system quality and user satisfaction further drive IS effectiveness. The study underscores the critical role of robust digital infrastructure in optimizing project outcomes, offering theoretical insights and practical recommendations for organizations navigating hybrid work models. Limitations and future research directions are also discussed.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jitpm0:v:16:y:2025:i:1:p:1-24

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