Integrating Fuzzy Prioritization Method and FMEA in the Operational Processes of an Automotive Company

G. Nilay Yücenur, İpek Atay, Senem Argon and Eda Fulya Gül
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G. Nilay Yücenur: Beykent University, İstanbul, Turkey
İpek Atay: Okan University, İstanbul, Turkey
Senem Argon: Acron Bilişim & Okan University, İstanbul, Turkey
Eda Fulya Gül: Kayalar Kimya & Okan University, İstanbul, Turkey

International Journal of Knowledge-Based Organizations (IJKBO), 2019, vol. 9, issue 3, 14-32

Abstract: This study includes a risk analysis application. In the article the authors analyzed insurance department's operational processes between October 2015 to April 2016 with a Failure Mode and Effect Analysis (FMEA) of an automotive firm. In the FMEA application, the article summarized engineers and managers opinions during process development and benefitted from these engineers and managers for analysis of these failures one by one. In application study is constructed on data transfer systems analysis among dealer, insurance departments and insurance companies for risk management. The purpose of this study is for the sample company revealing all failures, the reasons for these failures and making a risk analysis of these failures. In this study, for all determined failures was the calculated risk level with the occurrence, severity, and detection score, and preventive functions were organized according to these risk level scores. Using the fuzzy prioritization method for the evaluation of failures, more objective evaluations were attempted and suggestions for the prevention of failures have improved RPN values of 5 failures. In this way, the 5 failures RPN values are lower than 100.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jkbo00:v:9:y:2019:i:3:p:14-32

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