Use of Organizational Memory Systems in a Police Organization

Denise de Cuffa, Rodrigo Kraemer and Andrea Valéria Steil
Additional contact information
Denise de Cuffa: Federal University of Santa Catarina, Florianópolis, Brazil
Rodrigo Kraemer: Federal University of Santa Catarina, Florianópolis, Brazil
Andrea Valéria Steil: Federal University of Santa Catarina, Florianópolis, Brazil

International Journal of Knowledge Management (IJKM), 2018, vol. 14, issue 3, 37-47

Abstract: Organizational memory systems (OMS) are means used by organizations to retain and reuse their knowledge. This study identifies organizational memory systems and their use for performing daily activities in a multi-unit police organization. Data was collected through a questionnaire and observation. Analytical categorization of systems and descriptive statistics were used as analytical procedures. The results show the most of OMS store explicit knowledge, but the most accessed store tacit knowledge. Internal and external systems to organization were identified. Identification of external systems suggests existence of a thin line between what organization proposes and formalizes as OMS and systems are actually used. These results indicate need to carry out future researches on properties of existing memory systems and those actually used in organizations.

Date: 2018
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 4018/IJKM.2018070103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jkm000:v:14:y:2018:i:3:p:37-47

Access Statistics for this article

International Journal of Knowledge Management (IJKM) is currently edited by Hakikur Rahman

More articles in International Journal of Knowledge Management (IJKM) from IGI Global
Bibliographic data for series maintained by Journal Editor ().