The Mediating Effect of Smart Technology on the Relationship Between Homestay Management and Collaborative Digital Economy

Sarina Mohamad Nor, Khairil Wahidin Awang and Aekram Faisal
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Sarina Mohamad Nor: UNITAR International University, Malaysia
Khairil Wahidin Awang: Universiti Malaysia Kelantan, Malaysia
Aekram Faisal: Universitas Trisakti, Indonesia

International Journal of Knowledge Management (IJKM), 2025, vol. 21, issue 1, 1-29

Abstract: Understanding the role of smart technologies in enhancing homestay operations is crucial. The research employs a quantitative methodology. Uses the purposive sampling technique, whereby respondents sourced are 131 active homestay operators. Theoretical foundations are developed based on the TAM and Stakeholder Theory. Data analysis was conducted using IBM SPSS and PLS-SEM, employing techniques such as descriptive analysis, measures of convergent validity, and bootstrapping. The results showed a complex interplay between Smart Homestay Management practices and Collaborative Digital Economy Smart Partnership outcomes. Smart Tourism Promotion was found to have a strong positive direct effect on Collaborative Digital Economy Smart Partnership, while Smart Technology positively mediated relationships between Smart Assistants and Smart Payment. However, Smart Payment had a weak negative direct effect. This study adds to the expanding pool of information, about homestay management and sharing economy providing perspectives for policy makers, homestay operators, and tech innovators.

Date: 2025
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