An Examination of the Application Scenarios of Enterprise Wikis

Dada Lin
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Dada Lin: T-Systems Multimedia Solutions GmbH, Technical University Dresden, Knowledge Research Center, Germany

International Journal of Knowledge and Systems Science (IJKSS), 2012, vol. 3, issue 3, 42-51

Abstract: Multiple companies are already social software enabled. Enterprise wikis are the most frequently used type. The best-known example of a wiki is the online encyclopedia Wikipedia. Using Wikipedia as an example, multiple companies establish an internal wiki encyclopedia. There are also other purposes for which enterprise wikis can be used. Some companies use the wiki as a news portal, discussion platform, or as a project management tool. In research there is still no adequate systematization of the possible uses of wikis. Therefore, this paper examines the different application scenarios of enterprise wikis and to explore application scenario-related motivational factors. To examine the application scenarios of wikis, a qualitative-oriented case study on the internal wiki of the company, T-Systems Multimedia Solutions GmbH was conducted. Also, the Atlassian Confluence based wiki called ‘TeamWeb’ in which was introduced in 2008 and has gradually established itself as a global Intranet. A peculiarity of this is that it is not strictly specified, how the staff work with it. In this way, over time many different application scenarios have been established, and now about 56,000 wiki pages in TeamWeb. These wiki pages were analyzed and categorized to application scenarios. The results are discussed further in the article.

Date: 2012
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