Study of Consumer Brand Following Intention on Instagram: Applying the Uses and Gratification Theory

Simran Kaur Madan and Payal S. Kapoor
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Simran Kaur Madan: FORE School of Management, New Delhi, India
Payal S. Kapoor: FORE School of Management, New Delhi, India

International Journal of Online Marketing (IJOM), 2021, vol. 11, issue 2, 32-51

Abstract: The research, based on uses and gratifications theory, identifies consumer motivation and factors that influence consumers' intention to follow brands on the social media platform of Instagram. Accordingly, this study empirically examines the role of need for self-enhancement, the need for entertainment, and deal-seeking behaviour on the intention to follow brands on Instagram. Further, the study investigates the mediation of social media usage behaviour for consumption decisions on eliciting brand following behaviour. Moderation of consumer skepticism on the relationship of deal-seeking behaviour, and intention to follow brands is also investigated. Findings reveal a significant direct effect of need for self-enhancement, need for entertainment, and deal-seeking behaviour on intention to follow brands. Indirect effect of social media usage behaviour for consumption decisions was also significant; however, moderation of consumer skepticism was not found to be significant. The study will help marketers create engaging content that enables consumer-brand interactions.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jom000:v:11:y:2021:i:2:p:32-51

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