Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government

Anan Alssbaiheen and Steve Love
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Anan Alssbaiheen: Brunel University, UK
Steve Love: The Glasgow School of Art, UK

International Journal of Operations Research and Information Systems (IJORIS), 2021, vol. 12, issue 2, 55-82

Abstract: This paper explored the opportunities and challenges facing e-government in Saudi Arabia. A prototype mobile phone application for paying different utilities was developed. The respondents were asked to use and evaluate the application. The results revealed that application was user friendly and useful for the users. However, the results showed that respondents showed concern over the security issues and declined to use any untrusted method of payment, displaying a lack of trust in online payment methods.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:igg:joris0:v:12:y:2021:i:2:p:55-82

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