Patients' vs. Professionals' Perceptions of Quality of Care in Greek Public Hospitals

Ioulia Andricopoulou, Eirini Margarita Toubeki, Foteini Gialama, Panagiotis Prezerakos, Nikolaos Avraam, Andreas Pavlakis, Daphne O. Kaitelidou, Nikos Maniadakis and Olga Siskou
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Ioulia Andricopoulou: Open University of Cyprus, Latsia, Cyprus
Eirini Margarita Toubeki: Open University of Cyprus, Latsia, Cyprus
Foteini Gialama: National School of Public Health, Athens, Greece
Panagiotis Prezerakos: University of Peloponnese, Sparta, Greece
Nikolaos Avraam: Social Cooperative Athena-Elpis, Athens, Greece
Andreas Pavlakis: Neapolis University Paphos, Strovolos, Cyprus
Daphne O. Kaitelidou: Center for Health Services Management and Evaluation-National and Kapodistrian University of Athens, Athens, Greece
Nikos Maniadakis: National School of Public Health, Athens, Greece
Olga Siskou: Center for Health Services Management and Evaluation-National and Kapodistrian University of Athens, Athens, Greece

International Journal of Reliable and Quality E-Healthcare (IJRQEH), 2015, vol. 4, issue 3, 47-57

Abstract: The aim of the study was to compare the views of health care professionals and patients on the quality of care in Greek public hospitals. Traditionally quality of health care was measured using only professional standards. However, in this study the authors tried to measure also patients' welfare, taking into account the expected gains and losses during the process of care. The study was conducted in hospitalized patients (N=313) and health care professionals (N=278 nurses and doctors) in three public hospitals of Attica. Data collection was conducted with the use of two structured and anonymous questionnaires. Main findings showed great satisfaction from the provided care expressed both from patients and health professionals especially in relation to information concerning their health status, pain assessment and the consent requested for treatment procedures. Both groups were dissatisfied by the assessment of social and psychological needs (of patients) and by the possibility of expressing patients' satisfaction or dissatisfaction from the quality of provided health care.

Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jrqeh0:v:4:y:2015:i:3:p:47-57

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