Tackling M-Government Service Complexity: The Case of Bahrain

Ahmed Sowaileh and Ali AlSoufi
Additional contact information
Ahmed Sowaileh: Ministry of Justice, Bahrain
Ali AlSoufi: University of Bahrain, Bahrain

International Journal of Technology Diffusion (IJTD), 2011, vol. 2, issue 1, 50-64

Abstract: The development of mobile government services in Bahrain is moving slowly, when compared with traditional e-government services. Few informational and transactional services are available on the mobile portal. The complexity of government services prevents their delivery through the limited mobile phone interface. This exploratory research builds a method to tackle service complexity, as well as simplify and streamline the design and development of government services that target mobile devices. Forty government services in Bahrain were analyzed to identify the factors that affect mobile government services. The model was then applied to the sample services, and results were used to develop the target method. The main finding of this research is that the current approach of taking the existing services on the PC portal and implementing them on the mobile portal should be avoided. A better approach is to break down the services into sessions or components and identify opportunities where mobile technologies can be utilized.

Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... .4018/jtd.2011010104 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jtd000:v:2:y:2011:i:1:p:50-64

Access Statistics for this article

International Journal of Technology Diffusion (IJTD) is currently edited by Ali Hussein Saleh Zolait

More articles in International Journal of Technology Diffusion (IJTD) from IGI Global
Bibliographic data for series maintained by Journal Editor ().