Individual and Contextual Determinants of Citizens Use of Government Websites

Marc Fudge and Gregg Van Ryzin
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Marc Fudge: California State University-San Bernardino, USA
Gregg Van Ryzin: Rutgers University-Newark, USA

International Journal of Technology Diffusion (IJTD), 2012, vol. 3, issue 1, 44-58

Abstract: As government websites emerged as central features of e-government and even as public service delivery, concerns have grown about the digital divide—the separation of society into online and off-line citizens with varying access to this new source of government services and information. Yet, little is known about the characteristics of citizens that use, or do not use, government websites and utilizing data from the 2004 General Social Survey, a nationally representative sample, the authors examine the factors associated with citizens’ use of government websites at this key period in the evolution of the Internet. They consider various personal characteristics, such as socioeconomic status, race, gender, as well as political attitudes and behavior. Considered also are contextual characteristics, such as region of the country, type of employment and household structure. The results of this study are found further into the article.

Date: 2012
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