Reply Speed as Nonverbal Cue in Text Messaging with a Read Receipt Display Function: Effects of Messaging Dependency on Times until Negative Emotions Occur While Waiting for a Reply

Shogo Kato, Yuuki Kato and Yasuyuki Ozawa
Additional contact information
Shogo Kato: Tokyo Woman's Christian University, Tokyo, Japan
Yuuki Kato: Sagami Women's University, Sagamihara, Japan
Yasuyuki Ozawa: Meisei University, Hino, Japan

International Journal of Technology and Human Interaction (IJTHI), 2020, vol. 16, issue 1, 36-53

Abstract: In text messaging via mobile devices, many users face pressure to rapidly exchange messages. This study investigates reply speeds in smartphone messaging, focusing on messaging with a read receipt function, which notifies the sender of whether the recipient has read a sent message. Using a questionnaire targeting 213 female college students in Japan, we investigate the time until negative emotions (sadness, anxiety, anger and guilt) which occur while waiting for a reply. The authors also address factors of messaging dependency, and find that negative emotions arise in significantly less time when waiting for a reply to a read message than an unread one. Further, most negative emotions occur significantly earlier in high-dependency groups than in low-dependency groups when waiting for a reply in either status. These effects differed in part depending on the type of emotion and recipient. The authors discuss these findings in the context of reply speed as a nonverbal cue.

Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 018/IJTHI.2020010103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jthi00:v:16:y:2020:i:1:p:36-53

Access Statistics for this article

International Journal of Technology and Human Interaction (IJTHI) is currently edited by Anabela Mesquita

More articles in International Journal of Technology and Human Interaction (IJTHI) from IGI Global
Bibliographic data for series maintained by Journal Editor ().