The Effect of Leader-Member Exchange on Voice: The Role of Engagement and Digital Communication

Martijn Jungst, Julia Milner and Trenton Milner
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Martijn Jungst: Edhec Business School, France
Julia Milner: EDHEC Business School, France
Trenton Milner: International Centre for Leadership Coaching, Australia

International Journal of Technology and Human Interaction (IJTHI), 2022, vol. 18, issue 1, 1-19

Abstract: The new digital age introduces new challenges and opportunities for leaders to engage their followers in voice behavior. Drawing on the conservation of resources theory, the objective of this paper is to examine the mediating role of employee engagement and the moderating role of the degree of digital communication by conducting two independent studies comprised of 116 and 188 employees. Results indicated that the positive effect of LMX on voice was mediated by employee engagement. Analyzing the moderation effects of the degree of digital communication, we found that the degree of digital communication attenuated the increase in employee engagement associated with LMX. We contribute to the literature on LMX and employee engagement by showing that while voice behaviors are reduced via the increased use of digital communication in the workplace, leaders can leverage digital communications to engage employees with lower LMX.

Date: 2022
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