Dynamics of Contextual Factors, Technology Paradox, and Job Performance in Smartphone Usage: A Systematic Review

Maria Alhadad, Rosmini Omar and Mohamed Dashti
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Maria Alhadad: University Teknologi Malaysia, Malaysia
Rosmini Omar: Universiti Teknologi Malaysia, Malaysia & University of Business and Technology, Saudi Arabia
Mohamed Dashti: Kuwait University, Kuwait

International Journal of Technology and Human Interaction (IJTHI), 2022, vol. 18, issue 1, 1-23

Abstract: The purpose of this paper is to explore the theories pertaining to the dynamics of contextual factors, technology paradox, and job performance of employees so as to answer specific questions related to the theories’ progressive advancement, and to evaluate the relationships among them in the context of mobile phones, using the evidence-based systematic review methodology. The term technology paradox has evolved over past decades, and theories have been postulated to explain its nature and relationships with its antecedents and outcomes; however, there is a dearth in the integrative models. Thus, the theory of paradox has been combined with other theoretical lenses to conceptualize tensions and responses to enrich extant theories on technology paradox and job performance. The finding of the study identifies seven research gaps in the available literature, which need to be plugged so that a holistic model is developed to address the interrelationships among the aforementioned research constructs.

Date: 2022
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