Measuring the Human Element in Complex Technologies

Niamh McNamara and Jurek Kirakowski
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Niamh McNamara: University College Cork, Ireland
Jurek Kirakowski: University College Cork, Ireland

International Journal of Technology and Human Interaction (IJTHI), 2008, vol. 4, issue 1, 1-14

Abstract: Measuring satisfaction can provide developers with valuable insight into the usability of a product as perceived by the user. Although such measures are typically included in usability evaluations, it is clear that the concept itself is under-developed. The literature reveals a lack of cumulative, systematic research and consequently the field is in “disarray” (Hornbæk, 2006). Clearly, the area needs a strong theoretical foundation on which to base research. This paper reviews the literature on user satisfaction and proposes a conceptualisation and definition of the concept that will aid researchers in the development of valid measures.

Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jthi00:v:4:y:2008:i:1:p:1-14

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