Some Aspects of Organizational Communication in India: An Empirical Study

Dholakia Jigisha

No WP2002-08-04, IIMA Working Papers from Indian Institute of Management Ahmedabad, Research and Publication Department

Abstract: This study, being essentially empirical in nature, is based on primary data relating to Indian organizations. The primary data has been collected through a sample survey based on a questionnaire focusing on the following aspects of organizational communication: (a) Nature of Communication, focusing on the proportion of working time spent in talking and listening and also the perceived extent of non-verbal communication. (b) Communication Content, focusing on the communication of compliments and criticism across levels. (c) Communication Outcomes, focusing on the communication goof-ups and the degree of satisfaction with ones communication dealings within the organization. An attempt has been made in the study to try and examine communication dealings by differentiating between the people working in the Corporate & Academic organizations; and Males & Females. The study highlights significant differences between males and females in terms of several aspects of organizational communication. There are a few differences in some aspects of organizational communication between the people working in the corporate and academic organizations. In most cases, the differences in the given aspects of organizational communication across categories and levels observed in this study seem to corroborate the broad conceptual patterns emerging from the available literature on organizational communication.

Date: 2002-08-04
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