Computer Simulation of Hospital Systems

K. V. Ramani

No WP1998-07-03, IIMA Working Papers from Indian Institute of Management Ahmedabad, Research and Publication Department

Abstract: Hospital Management is an area of considerable importance to governments’ health authorities and the general population. Governments all over the world are concerned about providing quality health care to their people. The situation has become very critical recently in the light of rapidly increasing costs for medical care and the potentially declining levels of service. Hence there is an urgent need to study hospital management systems in detail in order to suggest cost effective solutions for service quality improvements. In our exploratory research study, we have chosen to focus on the quality of outpatient services at CMC Hospital, Vellore. In this report, we discuss the design and development of a computer simulation model to analyse the existing outpatient system and to evaluate alternatives for CMC Hospital to improve the quality of outpatient services.

Date: 1998-07-03
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