Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions

Baile Lu (), Shuai Hao (), Michael Pinedo () and Yuqian Xu ()
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Baile Lu: School of Management, Zhejiang University, 310058 Hangzhou, China
Shuai Hao: Gies College of Business, University of Illinois at Urbana–Champaign, Urbana, Illinois 61820
Michael Pinedo: Stern School of Business, New York University, New York, New York 10012
Yuqian Xu: Gies College of Business, University of Illinois at Urbana–Champaign, Urbana, Illinois 61820

Service Science, 2021, vol. 13, issue 1, 19-35

Abstract: In this paper, we provide a survey of recent developments in the fintech (financial technology) industry, focusing on the operational structures, the technologies involved, and the operational risks associated with the new systems. In particular, we discuss payment systems, algorithmic trading, robo-advisory, crowdfunding, and peer-to-peer lending. In the conclusion section, we discuss various promising research directions.

Keywords: service design; service operations; fintech; operational risk (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:inm:orserv:v:13:y:2021:i:1:p:19-35

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