Lean Six Sigma and Performance Metrics

Kaouthar Lamine

A chapter in Lean Manufacturing and Six Sigma - Behind the Mask from IntechOpen

Abstract: The intensification of competitiveness and the fluctuation of industrial market were pushing the companies to ameliorate their product's quality and services in order to maintain their place in the market. They have a tendency to integrate various methods such as total quality management (TQM), Six Sigma (6-?), and Lean Six Sigma (LSS). The Lean Six Sigma method became the focus of academic researches. Hence, huge empirical studies have been raised in this field which enhances the visibility of this quality method. Some focused to identify its particular aspects, tools, and concepts. Others reveal its positive repercussions on reducing the defects, waste of time, and reworks. Others attempt to develop specific model related to Lean Six Sigma to facilitate its implementation. Regarding the literature gap reviewing and highlighting the specific features of Lean Six Sigma, the requirement of recognizing its particular aspects is needed. The focus of this chapter firstly is to identify the performance metrics then to underline the Lean Six Sigma metrics in order to seek its link with business performance. Also a guideline for the best integration of Lean Six Sigma is also offered.

Keywords: Lean Six Sigma; performance; metrics; process improvement; efficiency; customer requirement; profits (search for similar items in EconPapers)
JEL-codes: Q53 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:191666

DOI: 10.5772/intechopen.85815

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