How Does Socio-Technical Approach Influence Sustainability? Considering the Roles of Decision Making Environment

Hadi Al-Abrrow, Alhamzah Alnoor (), Hasan Abdullah and Bilal Eneizan

A chapter in Application of Decision Science in Business and Management from IntechOpen

Abstract: Aim/purpose: the current study explains the mediation of ERP in the role of a socio-technical approach and decision-making with firms' sustainable performance. Background: despite the existence of existing literature on success and failure factors of ERP, the current work highlights the impact of socio-technical factors and decision-making environment on ERP success. Additionally, the weak research work regarding the mediation of ERP is addressed here in this study and has tried to fill the mentioned gap. Contribution: the most important contribution of the study is assessing the mediating role of the ERP system in the linkage of decision-making environment and socio-technical factors. Moreover, the work contributes by examining the moderation of organizational culture while relating the socio-technical environment and ERP system. Findings: the study finds that there is a significant role of ERP as a mediator while relating socio-technical elements and the decision-making environment; however, we do not find any significant moderation of organizational culture in the linkage of ERP system and socio-technical elements. Impact on Society: the societal implication of the study is that it provides a reference for the firms having the same cultural characteristics while using ERP to overcome the issue of pollution in Iraq.

Keywords: organizational culture; socio-technical approach; decision-making environment; ERP system; sustainable performance (search for similar items in EconPapers)
JEL-codes: D7 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:200581

DOI: 10.5772/intechopen.88447

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