Strategic Human Resource Development in Hospitality Crisis Management: A Conceptual Framework for Food and Beverage Departments

Ala`a Nimer AbuKhalifeh, Ahmad Puad Mat Som and Ahmad Rasmi AlBattat

International Journal of Business Administration, 2013, vol. 4, issue 1, 39-45

Abstract: Crisis management has been a largely unnoticed territory in human resource development. Despite the increased impact of organizational crises on individual and organizational performance, it remains to be an issue that must be recognized and addressed. This paper reviews the current literature on hotel industry crisis management, its progression and effective crisis management framework. Garavan`s strategic human resource model as a guiding framework is discussed to help understand the various ways in which human resource development can build crisis management capabilities in organizations. The study applies various components of the model to the crisis management context and integrates ideas from the literatures. The paper offers specific guidelines for practitioners regarding how to align strategic human resource development with food and beverage department strategies and identify areas for future research.

Keywords: Crisis management; Hotel industry; Strategic human resource development; Food and beverage; Malaysia (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:jfr:ijba11:v:4:y:2013:i:1:p:39-45

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