Towards Public Value: the Impact of Supreme Audit Institutions on Financial Ombudspersons in Poland and Spain

Zbysław Dobrowolski (), Jesus Barrena Martinez () and Waldemar Sługocki ()
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Zbysław Dobrowolski: Uniwersytet Zielonogórski
Jesus Barrena Martinez: Universidad de Cadiz
Waldemar Sługocki: Uniwersytet Zielonogórski

Public Organization Review, 2025, vol. 25, issue 2, No 16, 694 pages

Abstract: Abstract The article investigates the public value of supreme audit institutions by examining their role in assessing the effectiveness of financial ombudspersons in providing alternative consumer dispute resolution in financial markets. The article concludes that the impact of SAIs on the auditees’ accountability, often mentioned in the literature, is less significant than found in other research. The study calls for SAIs to reconsider their position in the public value chain.

Keywords: Public value; Public policy; Auditing; Financial ombudsperson; Supreme audit institution (search for similar items in EconPapers)
JEL-codes: G28 H0 H4 M4 (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s11115-025-00823-2

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