Quality Evaluation in Service Organizations

Gheorghe Alexandru
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Gheorghe Alexandru: "Dimitrie Cantemir" Christian University

Knowledge Horizons - Economics, 2011, vol. 3, issue 1-2, 52-55

Abstract: Efforts to define and evaluation of service quality demonstrates many points of view on this understanding in comparison with management products specific interpretations. This complex and often contradictory context does not imply a waiver of the expert economic analysis, but determined to focus on identifying the role of different quality levels of services on the functioning of economic organizations.

Keywords: Quality of service; the services; pricing services; behavioral standard; quality assessment; total quality management; SERVQUAL methodology; EFQM (search for similar items in EconPapers)
Date: 2011
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