The Particularities Of The Efficient Management Of Banking Staff

Ala Roller ()

Knowledge Horizons - Economics, 2017, vol. 9, issue 3, 60-63

Abstract: This article acknowledges the importance of banking staff involvement in improving the quality of services offered to banking customers. The important role in promoting the quality of banking products is attributed to banking staff. And without these qualified cadres, the bank's management can not practically implement any theory or idea formulated and supported by the top leadership of the bank. Of course, the bank's operational staff must be properly motivated and well-motivated in the field of quality. Team culture also plays an important role. Without feeling part of the team, without being familiar with the culture of quality, and without receiving a message from the management, the bank staff will not be trained in the process of quality improvement.

Keywords: Coaching; Mentoring; Personal Banking; Brainstorming (search for similar items in EconPapers)
JEL-codes: E58 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:khe:journl:v:9:y:2017:i:3:p:60-63

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