Particularities of Quality System Management in Local Public Administration

Maria Cristina Balaneasa ()
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Maria Cristina Balaneasa: Lecturer Ph.D.Stefan cel Mare University of Suceava, Romania, Faculty of Law and Administrative Sciences

European Journal of Law and Public Administration, 2020, vol. 7, issue 1, 01-07

Abstract: This paper aims to identify and describe the quality management system formulated by local government authorities, ISO international standards applicable in the field of public services and local government as well as documents that can be developed to achieve the quality of services provided to citizens. We consider it useful to present these aspects related to quality precisely in order to understand how the representatives of the local and central public administration authorities can achieve the stated goal of the state - that of building a transparent and citizen-oriented public administration.

Keywords: Quality management; quality standard; local public administration; quality manual (search for similar items in EconPapers)
JEL-codes: H7 K10 K15 K33 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:lum:ejlpa1:v:7:y:2020:i:1:p:01-07

DOI: 10.18662/eljpa/7.1/108

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