Applying UTAUT and Fuzzy Dematel Methods: A New Legal Aid Administration System

Jeremiah Kau Makokoane and Docter Joe Khosa
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Jeremiah Kau Makokoane: The Southern Africa Institute of Management Scientists, Independent researcher, South Africa
Docter Joe Khosa: Department of Engineering Management, University of Johannesburg, South Africa

International Journal of Management Science and Business Administration, 2021, vol. 8, issue 1, 24-36

Abstract: A hybrid UTAUT and Fuzzy Dematel Method is proposed in assessing the perception of accepting the new electronic Legal Aid Administration (eLAA) system by employees of Legal Aid South Africa. Information technology acceptance research has in many respects provided insight to decision-making on reviewing user acceptance. Legal Aid SA’s employees’ perception measured by their response of assessment is useful information on users’ attitude of accepting the eLAA system. Therefore, this study aims to measure the main determinants of intention and usage of the new system by users using the Unified Theory of Acceptance and Use of Technology (UTAUT). Further, we identify the cause-and-effect factors of acceptance and suggest the importance of factors using the Fuzzy Decision-Making Trial and Evaluation Laboratory (Dematel) method. The findings of this study suggest that the UTAUT dimensions of Performance Expectancy has high direct influence on acceptance of the eLAA system by Legal Aid SA employees than other variances. Alternatively, Effort Expectancy (EE) dimension is in the overall having the least power of direct influence on using the eLAA system. Notably, both the Social Influence and Facilitating Conditions have low direct influence in predicting the attitude of using the eLAA system. The findings of this study are useful in assisting the management of Legal Aid SA to gain insight into preferred ways to introduce automated systems that are perceived useful and acceptable amongst employees.

Keywords: UTAUT Model; Fuzzy Dematel; Legal Aid Administration; Legal Aid South Africa (search for similar items in EconPapers)
JEL-codes: M00 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:mgs:ijmsba:v:8:y:2021:i:1:p:24-36

DOI: 10.18775/ijmsba.1849-5664-5419.2014.81.1002

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