Emotion Regulation at Work Employees and Leaders’ Perspectives

Silvena Dencheva Yordanova and Sonya Yordanova Dineva
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Silvena Dencheva Yordanova: Varna University of Management, Bulgaria
Sonya Yordanova Dineva: University of East London, UK

International Journal of Innovation and Economic Development, 2022, vol. 8, issue 1, 50-71

Abstract: Organisations consist of people and people are beings guided not only by rational cognitive processes but also by emotions and seemingly irrational motives based on affect. This chapter elucidates the matter of intra- and interpersonal emotion regulation at work through the prism of employees and their leaders. It provides a critical overview of multiple aspects of the topic, outlining their importance in terms of subjective wellbeing in the workplace and objective performance at work as well as contemporary theoretical frameworks and empirically-based practical solutions. It helps readers to understand conscious and subconscious processes of regulating own and others’ emotions in occupational settings and explain various subsequent outcomes for organisations and their employees.

Keywords: Feeling Rules; Emotional Labour; Deep and Surface Acting; Psychological Flexibility; Workplace Bullying; Mobbing and Harassment; Empathy; Perspective Taking; Empathic Concern; Emotional Contagion; Spillover and Crossover Effects; Identity Leadership; Emotional Intelligence; Compassionate Communication; Employee Voice; Toxic Leadership (search for similar items in EconPapers)
JEL-codes: M00 (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:mgs:ijoied:v:8:y:2022:i:1:p:50-71

DOI: 10.18775/ijied.1849-7551-7020.2015.81.2004

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