Measurement of Effectiveness, Efficiency and Quality in Public Sector Services: Interventionist Empirical Investigations

Heli Hookana
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Heli Hookana: University of Turku, Finland

from University of Primorska, Faculty of Management Koper

Abstract: This study aims to catch the nature of the discourse of effectiveness, efficiency and quality in the wider context of prevailing ideas about the role of government in the promotion of welfare services, and the bases on which public service organisations can achieve effectiveness and efficiency in delivering services and outcomes of high quality. The study offers three descriptions of efforts for developing the measurement systems in the public sector organizations.

Keywords: public services; measurement; effectiveness; efficiency; quality (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (1)

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http://www.fm-kp.si/zalozba/ISBN/978-961-266-113-7.pdf Conference Programme with Abstracts (application/pdf)

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Persistent link: https://EconPapers.repec.org/RePEc:mgt:micp11:491-510

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