Quality and performance of the company in the Czech Republic

Petr Suchánek and Jiří Špalek
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Petr Suchánek: Katedra podnikového hospodářství, Masarykova univerzita, Ekonomicko správní fakulta, Lipová 41a, 602 00 Brno, Česká republika

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2012, vol. 60, issue 4, 351-362

Abstract: Quality management contributes to increasing the performance of an enterprise through the application of such working procedures which ensure in the end the output required by customers. It also ensures the realization of revenues and profit for the enterprise. Quality is usually studied separately, whereas this analysis is focused on the elimination of conflicts and the resulting costs and inefficiencies in the company. Quality can also be seen in the narrower sense as a quality product which focuses on satisfying customer requirements. It is clear that quality management in the enterprise must lead to a quality product and customer satisfaction. Performance is also usually examined separately using the tools of financial analysis (mainly ratios). What is lacking in research to date is the clear and conclusive interconnection of quality and performance and its parameters. The subject of this paper is the analysis of quality (with emphasis on product quality) and its influence on business performance (represented by selected financial ratios). The aim of this article is to find the level of product quality in a company and identify those quality factors affecting a company's performance. The resulting interconnection of the parameters of quality and performance should guarantee that the influence (selected parameters) will be reflected in the quality of business performance possible through the simultaneous management of quality control and influence on future business performance.

Keywords: quality; performance; financial analysis; cluster analysis; customer satisfaction (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:mup:actaun:actaun_2012060040351

DOI: 10.11118/actaun201260040351

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