Exploring Online Shopping Behaviour within the Context of Online Advertisement, Customer Service Experience Consciousness and Price Comparison Websites: Perspectives from Young Female Shoppers in the Zlínský Region

Christian Nedu Osakwe and Miloslava Chovancová
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Christian Nedu Osakwe: Department of Management and Marketing, Faculty of Management and Economics, Tomas Bata University in Zlín, Náměstí T. G. Masaryka 5555, 760 01 Zlín, Czech Republic
Miloslava Chovancová: Department of Management and Marketing, Faculty of Management and Economics, Tomas Bata University in Zlín, Náměstí T. G. Masaryka 5555, 760 01 Zlín, Czech Republic

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2015, vol. 63, issue 2, 595-605

Abstract: Online shopping behaviour within the context of price comparison websites presents an interesting area of consumer behaviour, yet very little research has been done in this area. Hence, the focus of this paper was to critically explore the impact of online advertisement and customer service experience consciousness on young female shoppers' intention to use price comparison websites as a purchase decision-making tool within the online retail environment. Our sample consisted of 123 female respondents of the Tomas Bata University students in Zlín, Czech Republic. From the sample, we found out using the Partial Least Square approach to Structural Equation Modelling (PLS-SEM) that both online advertisement (Ads) and customer service experience consciousness are directly and positively related to online shoppers' intention to use price comparison websites. Hence, our two stated hypotheses were supported based on the outcome of the structural model. Apparently, customer service experience consciousness is a better predictor of female shoppers' intention to use price comparison websites compared to online advertising. Nonetheless, we have highlighted the need for a further research based on the study's limitations.

Keywords: consumer behaviour; customer service experience consciousness; e-Store; female; price comparison website; online advertising; online shopper (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:mup:actaun:actaun_2015063020595

DOI: 10.11118/actaun201563020595

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