„Mehr sein als eine Nummer“ – Arbeitsmarktdienstleistungen aus der Nutzerperspektive

Jutta Henke

WSI-Mitteilungen, 2014, vol. 67, issue 3, 236-243

Abstract: German labour market legislation was supposed to provide a new setting for ‘modern employment services’. So, what about those services? Key features of the new service processes are presented and evaluated from the point of view of job-seekers. Findings are based on 272 interviews with unemployed persons and job-seeking participants. One subgroup of our interviewees had been served under the standard service schemes of nine employment agency ‘customer centres’, while the other group participated in pilot schemes offering intensified assistance. The paper represents the first effort to systematically study how these groups judge counseling and placement services. The conclusion is that co-production is challenged by a high degree of standardization, and the prevalence of an activating employment service can encroach upon both the dignity and autonomy of its clients.

Date: 2014
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DOI: 10.5771/0342-300X-2014-3-236

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