Die Ombudsstelle Crowdwork

Heiner Heiland

WSI-Mitteilungen, 2022, vol. 75, issue 6, 457-464

Abstract: This article is the first to empirically examine the Ombuds Office for Crowdworking. It is a parity-based board for conflict management which is a unique form of voluntary regulation of platform-mediated labour. As a new form of work, platform labour is largely unregulated, and in this field, trade union strategies and workplace co-determination run afoul. Based on interviews with the actors involved, the article analyses the development, processes and effects of the Ombuds Office. It is shown that it is effective in resolving conflicts between crowdworkers and platforms, independent of national borders. Beyond dealing with the actual conflicts, the Ombuds Office proves to be a context for a social dialogue that creates cohesion among the participants. However, its scope is very limited and due to its self-obligatory character, it has no sanctioning power.

Date: 2022
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DOI: 10.5771/0342-300X-2022-6-457

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