Digitalisierung in der Sozialverwaltung. Soziotechnische Konstellationen der Fallbearbeitung am Beispiel von Jugendämtern

Stefanie Büchner and Korbinian Gall

WSI-Mitteilungen, 2023, vol. 76, issue 5, 346-354

Abstract: Public administration departments are making intense efforts to improve their work by integrating digital technologies and tools. This article analyses the importance of integrated software solutions (case software, electronic case records) for the processing of cases. The results of the ethnographic study in a German youth welfare office show that case software is not consistently relevant in social administrations. Against this background, casework and the processing of cases can be described as a complex process that involves varying socio-technical constellations. Professionals increasingly perform data work in this context. These findings invite a more precise discussion about the digitalisation of social administrations as person-related organisations, and also provide insight into the circumstances of their data production.

Date: 2023
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DOI: 10.5771/0342-300X-2023-5-346

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