Operations in Financial Services: Processes, Technologies, and Risks

Michael Pinedo and Yuqian Xu

Foundations and Trends(R) in Technology, Information and Operations Management, 2017, vol. 11, issue 3, 223-342

Abstract: This monograph is an attempt to establish a framework for Operations in Financial Services as a research area from an Operations Management perspective. Operations in Financial Services has not developed itself yet as a well-defined research area within the Operations Management community. It has been touched upon by researchers from various different disciplines, including Operations Management, Statistics, Information Technology, Finance, and Marketing. However, each discipline has a different perspective on what the important issues are and the various disciplines are often 0200000048at odds with one another. This monograph has been written from an Operations Management perspective.

Keywords: Service operations; Financial services; Financial product design; Process delivery (search for similar items in EconPapers)
JEL-codes: G20 G32 M11 (search for similar items in EconPapers)
Date: 2017
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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