Should We Reach for the Stars? Examining the Convergence Between Online Product Ratings and Objective Product Quality and Their Impacts on Sales Performance

Köcher, Sarah and Köcher, Sören

Journal of Marketing Behavior, 2018, vol. 3, issue 2, 167-183

Abstract: By documenting that online ratings poorly correlate with quality scores provided by Consumer Reports — presumably a measure of "objective" product quality — de Langhe et al. (2016a) found that consumers rely more heavily on such ratings when making quality inferences than they should. Apart from replicating this finding, we examine the moderating effect of product age on the convergence between objective and rated quality and investigate which quality indicator is a better predictor of sales performance.

Keywords: Online product ratings; objective quality; sales performance; product age (search for similar items in EconPapers)
Date: 2018
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