PENGARUH KARAKTERISTIK PERSONAL DAN KOMPETENSI PENGHULU TERHADAP KUALITAS PELAYANAN (STUDI KASUS PADA KANTOR URUSAN AGAMA KECAMATAN SUNGAI PENUH )

Cik Gaza and Mariani St.B Tanjung

No 58cwq, OSF Preprints from Center for Open Science

Abstract: The research is proposed to test the influence of personal characteristics and penghulu competencies on service quality. The population in this study was the Sungai Penuh City community who had received the last 1 year service at the Kantor Urusan Agama Kecamatan Sungai Penuh, amounting to 150 people. Furthermore, by using the Slovin formula, a sample size of 110 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the personal characteristics and competence of penghulu have a positive and significant effect on service quality. The results also show that penghulu competency variables act as intervening variables between personal characteristics and service quality.

Date: 2020-01-28
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:58cwq

DOI: 10.31219/osf.io/58cwq

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