Formulated Quality Assurance (QA) and Customer Satisfaction (CSAT) Scorecards Indexing and inference research information from the Business Process Outsource (BPO) Workplace

Christopher M. Lee

No 9k2wv, OSF Preprints from Center for Open Science

Abstract: Business Process Outsource (BPO) emerged as one of the successful companies in the Philippines more than twenty years ago. It was way back then but still considered to be one of the backbone income generated resources in the country. The research investigation merely discussed on Quality Assurance (QA) and Customer Satisfaction (CSAT) score cards give us inference research information that have been generated to all service agents, and how this KPIs index metrics maintains its stability by every BPO employers in the community. It also explains how the company runs their operative and resource management by using these BPO metrics to facilitate their business development metrics and evaluations towards call center employees. This research study will serve to any future developmental research goals relative to business strategy planning and other contact center outsourcing practices.

Date: 2023-05-17
New Economics Papers: this item is included in nep-sea
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:9k2wv

DOI: 10.31219/osf.io/9k2wv

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