Penerapan Manajemen Risiko Operasional Pada Unit Teller PT. Bank Tabungan Pensiunan Nasional (BTPN) Kantor Cabang Padang

Riski Ade Putra and Afriyeni Afriyeni

No bt5qh, OSF Preprints from Center for Open Science

Abstract: The purpose of this study is to find out how the Implementation of Operational Risk Management in the Teller Unit of PT. Bank Tabungan Pensiunan Nasional Kantor Cabang Padang Methods of data analysis in this study using descriptive methods and interviewing related parties (tellers). Based on the results of this study it was found that PT. Bank Tabungan Pensiunan Nasional Kantor Cabang Padang has implemented operational risk management in the teller unit. This is indicated by several incidents in operational activities such as negligence in submitting new information to customers and other risks such as the risk of counterfeit money, errors in inputting nominal values, negligence in entering the nominal amount of tax paid, negligence in entering clearing account numbers and negligence. Typing the customer's name in conducting clearing transactions.

Date: 2023-05-12
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:bt5qh

DOI: 10.31219/osf.io/bt5qh

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