RESIKO OPERASIONAL UNIT TELLER DAN CUSTOMER SERVICE PADA PT. BPD SUMBAR CABANG PEMBANTU SIMPANG HARU

Ayu Santika Sari, Afriyeni Afriyeni and Mariani St.B Tanjung

No e3qkg, OSF Preprints from Center for Open Science

Abstract: This study aims to find out what Operational Risk will occur in the teller and customer service units at PT. BPD Sumbar Subsidiary branch of Simpang Haru. This research data collection method was collected from interviews with relevant units. The data analysis method in this study uses a descriptive method with an inductive mindset that explains the results of research about the facts that occur in the field which are then analyzed according to existing theories. Based on the results of this study found that PT. BPD Sumbar Subsidiary branch of Simpang Haru has conducted monitoring and anticipation of operational risks that will occur in each work unit, especially in the teller and customer service units in order to avoid things that will damage the image and good name of the bank, because the teller and customer service units are merged front liner that will deal directly with customers. The monitoring and anticipation carried out by the bank prove the lack of unwanted events that will occur in the teller unit such as errors in inputting nominal and account numbers at the time of the transaction, underpayment or overpayment to customers, underpayment or excess when receiving customer deposit. As for the customer service unit such as incorrect input of customer data, complaints occur and others.

Date: 2020-08-03
References: Add references at CitEc
Citations:

Downloads: (external link)
https://osf.io/download/5f40cbfebacde80122346792/

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:e3qkg

DOI: 10.31219/osf.io/e3qkg

Access Statistics for this paper

More papers in OSF Preprints from Center for Open Science
Bibliographic data for series maintained by OSF ().