PENERAPAN MANAJEMEN RISIKO OPERASIONAL PADA UNIT TELLER PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT

Jhon Fernos and Mala Sari Ningsih

No fs6g7, OSF Preprints from Center for Open Science

Abstract: The purpose of this research is to find out how the implementation of operational risk management at the Teller Unit of PT. Bank Pembangunan Daerah Sumatera Barat. Methods of collecting data for this study were collected through interviews with related parties. Data analysis method in this study uses descriptive method with an inductive mindset that explains the results of research on facts that occur in the field which are then analyzed according to existing theories. Based on the results of this study it was found that PT. Bank Pembangunan Daerah Sumatera Barat has implemented operational risk management at the teller unit. This is indicated by the minimum of undesirable events such as the risk of counterfeit money, errors in inputting the nominal and account number at the time of the transaction, the shortfall or excess payment to the customer, the shortfall or excess when receiving the customer's deposit, the risk of incorrect transfer / mutation input.

Date: 2020-08-02
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:fs6g7

DOI: 10.31219/osf.io/fs6g7

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