Penerapan M-Banking Dalam Meningkatkan Jasa dan Layanan Perbankan Pt. Bank Tabungan Pensiunan Nasional Kantor Cabang Padang

Eric Mahendra and Afriyeni Afriyeni

No qx5ga, OSF Preprints from Center for Open Science

Abstract: The purpose of this research is to find out the application of Mobile Banking in improving banking services and services of PT. National Pension Savings Bank Padang Branch Office. This study used a qualitative method which explained descriptively by detailing the data systematically from the information obtained. The results of this study indicate that there has been an increase in M-Banking users, because customers feel helped and shorten the time for conducting banking transactions.

Date: 2023-05-16
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:qx5ga

DOI: 10.31219/osf.io/qx5ga

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