PERANAN DAN PELAKSANAAN CUSTOMER SERVICE PADA PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG PEMBANTU RSUP DR. M. DJAMIL PADANG

Nikita Mardhatilla and Yosep Eka Putra

No tcfxa, OSF Preprints from Center for Open Science

Abstract: The purpose of this research is to broaden the knowledge about banking, especially the role and implementation of customer service at Pt. BPD West Sumatra sub branch of RSUP Dr. M djamil padang. In analyzing the data, the writer uses descriptive method with inductive mindset which explains the results of research on the role and implementation of customer service at PT. BPD sub branch of RSUP Dr. M. djamil Padang. Customer service is a person who directly deals with customers, customer service has a role to be responsible for the service and smooth operation of the bank, especially with regard to customer service, the role of customer service in serving customers, namely in providing information on bank products and customer service attitudes in providing information, customer service ability in serving customers so that customers feel satisfied with the services provided by customer service. Customer service to customers is needed even though there are still customers who are not satisfied with customer service.

Date: 2021-02-09
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:tcfxa

DOI: 10.31219/osf.io/tcfxa

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