AKTIVITAS CUSTOMER SERVICE DALAM MENINGKATKAN MUTU PELAYANAN NASABAH PADA PT.BANK PEMBANGUNAN DAERAH SUMATERA BARAT,Tbk CABANG MENTAWAI

Bultman Saogo and Mariani St.B Tanjung

No wqz39, OSF Preprints from Center for Open Science

Abstract: Customer Service represent a part of organizational unit which reside in front of office functioning as source of medium and information to client and bank which wish to get bank products and also services. Customer Service have to have ability serve client precisely and quickly and also have ability communicate which good to taking care of that relation remain to goodness. This matter of course must be done because taking care of good relation with client also mean to take care of bank image to be earn increasing at client eyes. This research aim to be can give the understanding of to society about activity of customer service in upgrading service of client. Research type the used is research of field. Research of field is research with aim to study intensively situation and background now and environmental interaction that happened at one particular set of social like individual, group, community or institute.

Date: 2018-11-04
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:wqz39

DOI: 10.31219/osf.io/wqz39

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