Peranan Customer Service Dalam Meningkatkan Pelayanan Terhadap Nasabah Pada PT. Bank Tabungan Negara (Persero) Tbk. Kantor Cabang Padang

Sandra Yulidia Pratiwi, Elva Dona and Romi Susanto

No xf79q, OSF Preprints from Center for Open Science

Abstract: The purpose of this study was to determine how the role of customer service in providing services to customers at PT. Bank Tabungan Negara Kantor (Persero) Tbk. Cabang Padang. This study uses a qualitative method that explains descriptively, which provides a clear picture of the role of customer service in improving service to customers. The results of this study indicate that customer service has a very important role to improve service quality and strive to provide a positive image of PT. Bank Tabungan Negara (Persero) Tbk. Kantor Cabang Padang is seen from the dimensions of reliability, tangible, responsiveness, assurance and empathy.

Date: 2022-12-12
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:xf79q

DOI: 10.31219/osf.io/xf79q

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