MEMBANGUN KEPUASAN PELANGGAN MELALUI MUTU PELAYANAN DAN NILAI

Uswatun Khasanah

No z3f8q, OSF Preprints from Center for Open Science

Abstract: Cengklik Warnet Network’s customer satisfaction level is based on physical evidence, reliability, responsiveness, assurance and empathy for the service process carried out by Cengklik Network Warnet as well as knowing the mapping results of each service quality dimension in a Cartesian diagram. The method used is interview, observation, and questionnaire. Analysis of the data used is descriptive analysis of respondents’ characteristics and analysis of the level of customer suitability by comparing the level of customer expectations with the level of performance of the Cengklik Network Warnet.

Date: 2022-04-22
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:z3f8q

DOI: 10.31219/osf.io/z3f8q

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