Tingkat Kepuasan Nasabah Terhadap Layanan M-Banking Di PT. Bank Nagari Cabang Pasar Raya Padang

Widarti Eka Putri, Yosep Eka Putra and Romi Susanto

No z93jx, OSF Preprints from Center for Open Science

Abstract: The purpose of this study is to determine the level of customer satisfaction with M-Banking at PT. Bank Nagari Pasar Raya Padang. The methoud used in this study is a data analysis method, namely a deskriptive qualitative method by systematically detailing the data from the information obtained and then connecting it dierctly with the level of customer satisfaction with M-Banking services at PT. Bank Nagari Cabang Pasar Raya Padang. The results of this study indicate that customers are satisfied in using M-Banking and facilitate financial and non-financial transactions, so there is no need to go directly to the bank office or even to an ATM.

Date: 2022-12-11
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:z93jx

DOI: 10.31219/osf.io/z93jx

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