From Management Practices to Customer Return in AI-Powered Service: A Scoping Review / من ممارسات الإدارة إلى عودة العميل في الخدمة المدعومة بالذكاء الاصطناعي: مراجعة نطاقية

Badwan بدوان Adnan عدنان Al Shebli الشبلي

No ec5wb_v2, SocArXiv from Center for Open Science

Abstract: This scoping review protocol outlines a framework to map existing literature on the links between service-oriented management practices, frontline employee behavior, AI-driven service automation, and actual customer retention. Focused on premium sectors including luxury retail and real estate within the Saudi Arabian context, the protocol incorporates international frameworks (NIST, OECD) alongside local national regulations from the Saudi Data and AI Authority (SDAIA) to examine human-AI hybrid decisions and the mechanisms driving repeat customer behavior.

Date: 2026-11-06
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Persistent link: https://EconPapers.repec.org/RePEc:osf:socarx:ec5wb_v2

DOI: 10.31235/osf.io/ec5wb_v2

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