THE USAGE OF INDICATORS FOR CITY SERVICES AND QUALITY OF LIFE DEFINED BY ISO 37120 IN SUPPLY CHAINS

Borut Jereb (), Maja Rosi (), Bojan Rosi () and Milena Kajba ()
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Borut Jereb: Faculty of Logistics, University of Maribor, Slovenia
Maja Rosi: Faculty of Logistics, University of Maribor, Slovenia
Bojan Rosi: Faculty of Logistics, University of Maribor, Slovenia
Milena Kajba: Faculty of Logistics, University of Maribor, Slovenia

Business Logistics in Modern Management, 2022, vol. 22, 191-207

Abstract: A smart city is a complex system emerging from a million individual actions of citizens and producers, which city planning attempts to coordinate and give coherence. It is a cyber-physical engine for improving logistics resources of the supply chains, integrating digital and non-digital components. Standard ISO 37120, Sustainable cities and communities – Indicators for city services and quality of life, defines indicators to measure smart city performance and on the level of management supports standard ISO 37101, Sustainable development in communities – Management system for sustainable development – Requirements with guidance for use on the level of leadership. With the help of the first mentioned standard, the situation when existing indicators at the local level are often not standardized, consistent, or comparable over time or across cities is exceeded. These indicators can monitor city performance progress to achieve sustainable supply chain development. Some indicators are directly related to individual logistics resources and supply chains, and some are indirect. This paper will describe a model using the indicators and their application in logistics and supply chains.

Keywords: ISO 37101; ISO 37120; Smart City; Supply Chain; Logistics (search for similar items in EconPapers)
Date: 2022
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